1. Define an error consistently
Specify the QA condition that makes a work item count as erroneous.
2. Enter reviewed volume
Use the total number of items that were actually checked.
3. Enter error-containing items
Count each work item once if it contains at least one qualifying error.
4. Review the rate
Use the main percentage to track the observed defect share for the reviewed sample.
5. Segment carefully
If you compare analysts, work types, or periods, keep the QA rule and review depth consistent enough for the rates to be comparable.