1. Count active recurring customers
Use customers with an active recurring agreement for the month.
2. Enter average monthly revenue
Use recurring revenue per active customer after monthlyizing longer billing periods.
3. Add other recurring revenue
Include predictable recurring revenue not captured in the customer average.
4. Exclude one-time items
Leave out setup, implementation, hardware, and irregular service fees.
5. Review MRR and annualized run rate
Use MRR as the monthly baseline and ARR as a simple twelve-month annualization.